---
title: "CUE Solution (formerly touchONE-admin)"
canonical: "https://docs.cuesystem.com/space/ADMINWEB/280133667/CUE%20Solution%20(formerly%20touchONE-admin)"
format: markdown
---
The following chapter applies to the communication of the unit with CUE Solution server.

If errors occur when the unit communicates with CUE Solution, it is possible to write communication errors in a log file and then evaluate the log file to determine the cause of errors.

## Enable logging

- Open the admin web of the affected unit as described in the [touchONE Units Admin Web](https://cue.atlassian.net/wiki/spaces/ADMINWEB/pages/274563094).
- Select "**Logs**"
- Select "**touchONE-admin**".
- Use the "**Enable logging for next 2 hours**" button to enable error logs with server communication to be written to the log file.

> ℹ️ After 2 hours, logging is automatically turned off to save space in the internal memory of the unit.

## Log files

- If there are any errors in communication with touchONE-admin when logging is enabled, a log file is created automatically.
- A separate file is created for each day.
- The list of files is displayed on the "**Logs**" page, "**touchONE-admin**" tab.
- Clicking on the file name will download the file to your computer and save it in the "Downloads" folder.
- Use the "**Delete**" or "**Delete all**" buttons to delete old, unnecessary files.
- In the log file you can find details of communication errors, e.g.:

|  |
| --- |
| 2022/01/04 16:24:28 api/unit/getList  
request {"magicName":"touchONE-7-rmi","csCode":"CS0494","revision":"R03","ordinalNumber":"000001","adminPasswordHash":"0e1b53209249ea95df09bea1042******************************","firmware":"26.00g"}  
answer  
ParseJSON Error: 235 |

Found errors can be consulted with:

- IT administrator
- IT service provider
- touchONE support at [support@cuesystem.com.](mailto:support@cuesystem.com)

## Disable logging

- Press the "**Disable logging**" button to stop writing communication errors to the file.