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title: "Repairs"
canonical: "https://docs.cuesystem.com/space/LT/498434057/Repairs"
format: markdown
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> Macro (toc)

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# Repair terms

- Repair costs:
  - **Warranty repairs **are free of charge.
  - All **after-warranty repair** costs will be fully charged to the reseller. The diagnostic price will be charged if the customer disagrees with the after-warranty repair proposal. The diagnostic price is listed in every after-warranty repair price proposal.
- All repairs are made in the service center located at **CUE, a.s., K Nouzovu 6, 143 00 Praha 4, Czech Republic.**
- Transport costs:
  - For **warranty repairs**, the sender shall pay export duties, transportation, and insurance charges to/from the CUE, a.s. service center, i.e. reseller pays inwards and CUE, a.s. pays outwards.
  - For **after-warranty repairs**, the reseller shall pay all transport costs for both ways.
  - TNT is the preferred transport company.
- CUE, a.s. is not responsible for any damage to the product during transit to the CUE, a.s. factory or service facility. CUE, a.s, at its sole discretion, will determine warrantable failures upon receipt of your product or upon inspection of your product by an authorized CUE, a.s. partner. All products returned by you and replaced by CUE, a.s. will become the property of CUE, a.s.
- The time to perform repairs is **max. 30 days** from delivery to the service center. Delivering the goods to a different address than the service center is located, the time to perform repairs may extend up to one week.
- By mutual agreement, it is possible to rent a spare device for the period of repair.
- For warranty repair, the period of the guarantee extends by the duration of the warranty repair.
- In cases where our staff is called out to assist, the cost of transport and time will be at reseller cost.
- The **warranty **provided for repairs is **6 months**.

#  Repair process

- RMA number for every repair is requested. Please make the following steps:
  - Go to [https://cuesystem.com/EN/Login?ReturnUrl=/EN/repair-claim-form](https://cuesystem.com/EN/Login?ReturnUrl=/EN/repair-claim-form)
  - Login. If you have no login name and password, please create an account and wait for the approval.
  - Create Claim Form for each device you want to send for repair.
  - Company name, Contact, Email, and Phone are pre-filled from the login.
  - Enter the complete Serial number.
  - Describe the fault in detail.
  - Save the e-mail you received for your needs.
- You‘ll be able to track your repair.
- CUE, a.s. will use valid e-mail for sending information about delivery, price, and detailed technical questions.
- Pack goods carefully in the rigid container to prevent damage during transport.
- Mark visibly container with RMA number(s).
- Use RMA numbers in all documentation you create (custom documents, shipping lists, etc.).
- Send container to CUE, a.s., K Nouzovu 6, 143 00 Praha 4, Czech Republic. Sending the goods to another address may extend repair time by one week.
- The sender or any delegated person can trace the repair process on [https://cuesystem.com/EN/Login?ReturnUrl=/EN/repairs-tracking](https://cuesystem.com/EN/Login?ReturnUrl=/EN/repairs-tracking)