---
title: "Creating a service account"
canonical: "https://docs.cuesystem.com/space/MESSG/216629258/Creating%20a%20service%20account"
format: markdown
---
To create accounts, you must have administrator access to the Exchange Server setup. The procedure described below may differ slightly in various versions of the Exchange Server. Examples here are for the fictitious Contoso company.

1. Create a user account in Active Directory (or more accounts if needed, according to the number of rooms and the set-up EWSMAXConcurrency parameter). Note down the account password and the organizational unit (OU) where you have placed the account or accounts, because you may need it later. Here is an example of an account:

| User logon name | First name | Last name |
| --- | --- | --- |
| touchone | Touch | One |

> ⚠️ **It is strongly recommended that the user logon name be no longer than 20 characters** for backward compatibility with older versions of Exchange Server.

2. Turn on the Exchange Management Console and log in under your administrator account.

3. Go to item "Recipient Configuration - Mailbox".

![image](media://a3567d29-08b8-4a85-9ca9-9d7cfa9c2a51)

4. Using the right-click, open the context menu and select "New Mailbox".

5. Select "User mailbox" and click on "Next".

![image](media://ea410695-0534-4e29-bb93-3f634590295c)

6. On the next screen select “Existing users” and add a user (service) account you have created in Active  
    Directory. Continue by tapping “Next”.

![image](media://9ffb7cf4-67d3-45df-9741-d84219af9472)

7. Enter an alias for this account (e.g. "touchONE") and continue by tapping "Next".

![image](media://a813c56d-fd1c-4d99-8042-fed5f4981642)

8. Now the mailbox of the user (service) account is prepared and you can create it by tapping "New".

![image](media://88f02c5c-793c-4202-ab70-0bb8c3d392df)

9. If the service account has been created successfully, you will see the following screen. You can end the setup by tapping “Finish”. 

![image](media://869b6b86-ebd0-4b7d-ae1c-330f95cde5c6)

> 📝 Note: Creating an account may take some time.