---
title: "Templates for notifications"
canonical: "https://docs.cuesystem.com/space/TAM/476905929/Templates%20for%20notifications"
format: markdown
---
*System -> Notifications -> Templates*

This section is used to manage templates for automatically generated emails related to system administration, reservations, services, and user accounts. It allows the subject and body of these emails to be customized, with placeholders used to insert information specific to each event.

Emails are sent through the **Connection agent for sending emails**, either automatically in response to specific events or as a result of actions performed by administrators or users.

All templates have a default English version that can be restored at any time using the :resettodefault2: button. Templates can be customized as required, including translation into other languages. When modifying a template, it is important to ensure that the necessary placeholders are retained and correctly configured.


> ℹ️ Notification settings for **CUE Calendar** are configured in CUE Calendar → [Configuration](https://cue.atlassian.net/wiki/spaces/TAM/pages/1304101089).


The following table describes the purpose of each email template:

| **Notification template name** | **Description** | **Default Subject & Body** | **Placeholders** |
| --- | --- | --- | --- |
| ### Administration |  |  |  |
| **Test email** | Test email can be sent in CUE Admin from **Connection agent** for sending emails and for units *(Connections -> Connection Agents -> filter per Type “for sending emails”  -> Edit  -> fill in the recipient  -> press TEST button)* |  | {admin-app-url} |
| **Set password** | Instructions for the **newly added CUE Admin app administrator **with a link and info on **setting a password**. |  | {admin-app-reset-password-url}, {admin-app-forgotten-password-url} |
| **Forgotten password** | Instructions for CUE Admin app administrator with a link to **set new (forgotten) password** for access to CUE Admin. |  | {admin-app-reset-password-url}, {admin-app-forgotten-password-url} |
| ### Reservation |  |  |  |
| **Before event start** | Reminder that the **reservation will start soon**.<br>*! this email action must be set up in particular Resource´s detail settings (Resources -> List -> Edit -> Settings)* |  | {reservation-name} {resource-display-name} {resource-username} {event-start-date} {event-start-time} {event-end-date} {event-end-time} {assist-app-navigation-info} {navigation-app-info} |
| **Before event end** | Reminder that the **reservation will end soon**.<br>*! this email action must be set up in particular Resource´s detail settings (Resources -> List -> Edit -> Settings)* |  | {reservation-name} {resource-display-name} {resource-username} {event-start-date} {event-start-time} {event-end-date} {event-end-time} {assist-app-navigation-info} {navigation-app-info} |
| **Confirmation - warning only** | Notice of the need to confirm your reservation and instructions on how to do so. This notification is sent if the Action for unconfirmed event is set to “**Send email only”**.<br>*! this email action must be set up in particular Resource´s detail settings (Resources -> List -> Edit -> Settings)* |  | {reservation-name} {resource-display-name} {resource-username} {event-start-date} {event-start-time} {event-end-date} {event-end-time} {event-confirmation-date} {event-confirmation-time} {event-confirm-by} {assist-app-navigation-info} {navigation-app-info} |
| **Unconfirmed - warning only** | Information that the reservation has not been confirmed within the time limit. This notification is sent if the Action for unconfirmed event is set to “**Send email only”**.<br>*! this email action must be set up in particular Resource´s detail settings (Resources -> List -> Edit -> Settings)* |  | {reservation-name} {resource-display-name} {resource-username} {event-start-date} {event-start-time} {event-end-date} {event-end-time} {organizer-username} {assist-app-navigation-info} {navigation-app-info} |
| **Confirmation - make the resource free** | Notice of the need to confirm your reservation and instructions on how to do so. This notification is sent if the Action for unconfirmed event is set to “**Make the resource free”**.<br>*! this email action must be set up in particular Resource´s detail settings (Resources -> List -> Edit -> Settings)* |  | {reservation-name} {resource-display-name} {resource-username} {event-start-date} {event-start-time} {event-end-date} {event-end-time} {event-confirmation-date} {event-confirmation-time} {event-confirm-by} {assist-app-navigation-info} {navigation-app-info} |
| **Unconfirmed - make the resource free** | Information that the reservation has not been confirmed within the time limit. This notification is sent if the Action for unconfirmed event is set to “**Make the resource free”**.<br>*! this email action must be set up in particular Resource´s detail settings (Resources -> List -> Edit -> Settings)* |  | {reservation-name} {resource-display-name} {resource-username} {event-start-date} {event-start-time} {event-end-date} {event-end-time} {organizer-username} {assist-app-navigation-info} {navigation-app-info} |
| ### Services |  |  |  |
| **Automatic cleaning after event** | 5 minutes before the end of the reservation, an informational email is sent to the users selected in the settings of this template if the resource is set to **"Order cleaning automatically after each event".**<br>*! this email action must be set up in particular Resource´s detail settings (Resources -> List -> Edit -> Settings)* |  | {resource-type} {resource-display-name} {resource-username} {resource-area} {resource-url} {reservation-name} {event-start-date} {event-start-time} {event-end-date} {event-end-time} {organizer-username} {assist-app-navigation-info} {navigation-app-info} |
| **Service request (for resource)** | Information that a **service request** has been made for a specific resource. |  | {order-code} {orders} {resource-type} {resource-display-name} {resource-username} {resource-area} {resource-url} {assist-app-navigation-info} {navigation-app-info} |
| **Order (for event)** | Information that **an order** has been created for a specific event (reservation). |  | {order-codes} {orders} {resource-type} {resource-display-name} {resource-username} {resource-area} {resource-url} {reservation-name} {event-start-date} {event-start-time} {event-end-date} {event-end-time} {organizer-username} {event-action-text} {assist-app-navigation-info} {navigation-app-info} |
| ### Users |  |  |  |
| **Set user PIN by administrator** | Instructions on how to set a new administrator-initiated user PIN in the reservation system for **authorization on panels**. |  | {admin-app-set-pin-url} {admin-app-forgotten-pin-url} {reservation-system-name} |
| **Set user PIN by user** | Instructions on how to set a new user PIN in the reservation system for **authorization on panels**. |  | {admin-app-set-pin-url} {admin-app-forgotten-pin-url} {reservation-system-name} |
| **Email login** | Instructions with link (code) for **log in to CUE Assist**. |  | {firstName} {lastName} {code} {url} {sessionId} |
| **Email login not-valid user** | Instructions with a link (code) to **log in to CUE Assist** if the user is not valid. |  | {sessionId} |