---
title: "Room support services settings"
canonical: "https://docs.cuesystem.com/space/TES/234195145/Room%20support%20services%20settings"
format: markdown
---
Reservation system panels enable sending of room support requests. Through the panels you can:
- Order room cleanup.
- Order catering.
- Send a request for repair to two various service departments. One of these, for example, may be the facility service department (dealing with the malfunction of air-conditioning, lighting, ventilation etc.) and the other one the IT department (caring for the functionality of computers, Wi-Fi connection, LAN and so on).
If some of these reservation panel functions are enabled, you will see an **options button** in the upper right corner of the panel. From there you can send requests for room support, order catering, etc. Requests are sent to the email address you have entered for this purpose (see the page "Room support emails"). If a cleanup or support request is sent through the panel, an icon in the upper right corner indicates that the room is waiting for cleanup or repair. For a more detailed description of how to use the services, see the chapter [Using the room support services](https://cue.atlassian.net/wiki/spaces/TES/pages/234195234).
## Cleanup
On the "**Cleanup request**" page in the item "Enable cleanup request" you can enable the function of ordering cleanup through the reservation system panel.
This setup is **individual**** ****for**** ****each**** ****panel**** **of the reservation suite, i.e. cleanup requests may be enabled on some panels while on others this function may be disabled.
## Catering
On the "**Catering request**" page in the item „Enable catering request" you can enable the function of ordering refreshments through the reservation system panel.
This setup is **individual**** ****for**** ****each**** ****panel** of the reservation suite, i.e. catering requests may be enabled on some panels while on others this function may be disabled.
In the "**Menu**" section you can enter catering requests.
- You can edit them by clicking on respective items.
- You can enable or disable an item by using the checkbox to the left of the item (you can for instance disable an item if it is temporarily unavailable). In such a case, you do not need to delete the whole item, but you can enable or disable it by using the checkbox.
- There can be a **maximum of 10 items** on the menu.
> ℹ️ The menu is shared by the whole reservation suite, i.e. when you change it on one panel, the changes will be effective on all the remaining panels of the reservation suite as well.
## Service requests
On the "**Service request**" page in the item "Enable service request" you can enable the function of ordering technical support through the reservation system panel.
This setup is individual for each panel of the reservation suite, i.e. technical support requests may be enabled on some panels while on others this function may be disabled.
Settings on this page relate to the first of the two possible support/service departments.
- In the "**Displayed name**" field you can edit the name of the service department that will be displayed in the user menu, e.g. "Facility service".
- In the "**Service**** ****request list**" section you can edit the list of possible interventions available from the given service department. You can enter **up to**** ****15 items**.
> ℹ️ The list is shared by the whole reservation suite.
- By using **checkboxes **for respective items, you can select which interventions will be available for a given room. For example, the "Air-conditioning issue" is one of the items, but some rooms may not be equipped with air-conditioning. You can therefore use the checkbox to enable this function only where relevant. For each room, you can select up to 10 items from the list of available interventions.
- If you enable the item "**Others**", the user will be asked to enter a description of the problem upon sending the request.
> ℹ️ The enabled support requests are shared throughout the room account, i.e. if a room has more entrances with a panel assigned to each, all the panels will display the same offer of possible interventions.
## Custom service request
On the "**Custom service request**" page in the item "**Enable custom service request**" you can enable the function of ordering technical support from the other service department (out of two possible ones). This setup is **individual for each panel** of the reservation suite, i.e. custom service requests may be enabled on some panels while on others this function may be disabled.
Others settings on the "Custom service request" page are the same as on the previous page "Service request".
Others settings on the "Custom service request" page are the same as on the previous page "Service request".
## Emails setting
On the next page "**Room support**** ****emails**" you can set the email address to which the following requests will be sent:
- Cleanup ("Cleanup request email").
- Catering ("Catering request email").
- The first service department ("Service request email").
- The second service department ("Custom service request email").
- You can edit the email address after pressing "**…**"
- You can also **select the address from the list** of previously entered addresses by clicking on the drop-down list box.
- By pressing "**Test**" you can send a testing email to the entered address and thus check its functionality.
## PINs
On the "PINs" page you can set PINs for access to some of the reservation panel functions. PIN is a number comprising **4-6**** ****characters**. If you do not wish to use access through PINs, leave the fields with PIN value blank.
> ℹ️ PINs are shared by the whole reservation suite.
User PIN is used to **restrict access to some basic functions** of the reservation system. For example, it can be used to enable all employees (who know the user PIN) to access all available functions while visitors (not knowing the user PIN) will be able to access only those functions that do not require the PIN. Using checkboxes in the section "**Apply**** ****user**** ****PIN**** ****for**" you can state which functions will require the entering of PIN:
- "Reservations" - user PIN will be required to reserve a room and prolong or end an event.
- "Cleanup request" - user PIN will be required to order cleanup.
- "Service request" - user PIN will be required to order technical support (common for both service departments).
- "Catering request" - user PIN will be required to order catering.
- "Control system" - user PIN will be required to enter the operation screen of the control system.
**Settings**** ****in**** ****the**** ****section**** ****"Apply**** ****user**** ****PIN**** ****for"**** ****are**** ****individual**** ****for**** ****each**** ****panel.** This enables you, for example, to require PIN only in panels situated in the public parts of the building whereas panels situated in the parts of the building reserved only for employees will not require a PIN.
Service PIN should only be known to service department employees. The PIN is the same for both service departments and is used to access the page where reported service problems can be deleted.
The cleanup PIN should only be known to cleanup employees. The PIN is used for access to the page where a room can be indicated as cleaned.
Configuration can be ended and saved by pressing "**OK**", or you can proceed to occupancy sensors integration.
Continue with [Occupancy sensor integration](https://cue.atlassian.net/wiki/spaces/TES/pages/234195186).