---
title: "Using room support services"
canonical: "https://docs.cuesystem.com/space/TES/234195234/Using%20room%20support%20services"
format: markdown
---
If a service available for a given room is active, an options button will appear in the upper right corner of the panel.
When you press this button, a page with additional functions of the reservation system will be shown. On the left you can select the page with the required type of service:
- "Cleanup".
- "Catering".
- Request for the first service department – displays the name of the first service department that you have entered the item "Displayed name", e.g. "Facility service".
- Request for the second service department – displays the name of the second service department that you have entered the item "Displayed name", e.g. "IT support".
## Cleanup
- On the "Cleanup" page, you can send a cleanup request by pressing "**Send request**".
- In the field "**Request detail**" you can enter any details concerning the requested cleanup.
The service procedure includes the following steps:
- After the email is sent, an icon appears in the upper right corner indicating that the room is waiting for cleanup.
- After the room has been cleaned up, the cleanup staff has to press the "**Cleanup**** ****staff access**" button.
- Now the cleanup staff is asked to **enter the PIN for cleanup**. After doing so, they get to the page where they set the room as cleaned by pressing "The room has been cleaned". This step deletes the icon indicating the room was waiting for cleanup. Leave the page by pressing "OK".
- If you want to clean the display, just press "screen cleaning mode" and the panel will be inactive for 60 seconds.
## Catering
On the "Catering" page you can create and send a catering request. By pressing "+" and "- " next to each item you can specify the number of requested refreshments. After clicking on the field with the number of items a numeric keypad will appear where you can directly set the requested number of items. In the field "Request detail" you can specify any details of your order. Send your email by clicking on "Send request".
## Service requests
On the page for sending requests to technical support departments (in our example they are called "Facility service" and "IT support"), you can create a request addressed to the service department.
- Use **checkboxes**** **to indicate the problem/s that you wish to report.
- In the field "**Request detail**" you can specify any details of your request.
- If you use the option "**Others**", filling in the field "Request details" is mandatory.
- Send the email by clicking on "**Send request**".
The service procedure includes the following steps:
- After the email is sent, an icon indicating that the room is waiting for repair will appear in the upper right corner.
- After the service department solves the reported problem/s, technical support staff have to press the "Service staff access" button.
- Now the service staff is asked to enter the PIN for service access. After doing so, they get to a page where checkmarks of repaired items can be removed. As soon as all reported problems are solved (i.e. no checkbox is active), the icon indicating the room was waiting for repair disappears. Leave the page by pressing "OK".