---
title: "Room support services settings"
canonical: "https://docs.cuesystem.com/space/TOA/234193652/Room%20support%20services%20settings"
format: markdown
---
Reservation system panels enable sending of room support requests. Through the panels you can:
- Order room cleanup.
- Order catering.
- Send a request for repair to two various service departments. One of them can be for example the facility service department (dealing with the malfunction of air-conditioning, lighting, ventilation, etc.) and the other one the IT department (caring for the functionality of computers, Wi-Fi connection, LAN, and so on).
If some of these reservation panel functions are enabled, you will see the **Options **button in the upper right corner of the panel. From there you can send requests for room support, order catering, etc. Requests are sent to the email address you have entered for this purpose. If a cleanup or support request is sent through the panel, an icon in the upper right corner indicates that the room is waiting for cleanup or repair.
For a more detailed description of how to use the services, see the [touchONE Essential Setup](https://cue.atlassian.net/wiki/spaces/TES/pages/234195234) guide, the chapter Using the room support services.
## Cleanup
To set up the cleanup request, tap "**Room**** ****support**** ****requests**** ****/**** ****Cleanup**".
Here you can set the **email**** ****address** to which the cleanup requests will be sent.
Tap "**Save**" to save changes.
## Catering
To set up catering requests, tap "Room support requests / Catering".
In the "**Catering**" section you can enter catering menu items. You can enable or disable an item by using the checkbox to the right of the item (you can for instance disable an item if it is temporarily unavailable). In such a case, you do not need to delete the whole item, but you can enable or disable it by using the checkbox. There can be a maximum of 10 items on the menu. The menu is shared by the whole reservation suite.
In the field "**Catering**** ****request**** ****email**" you can set the email address to which the catering requests will be sent.
Tap "**Save**" to save changes.
## Service
To set up service requests, tap "**Room**** ****support**** ****requests**** ****/**** ****Service**". Settings on this page relate to the first of the two possible support/service departments.
In the "**Service**** ****request list**" section you can edit the list of possible interventions available from the given service department. You can enter up to 15 items.
> ℹ️ The list is shared by the whole reservation suite.
In the "**Displayed name**" field you can edit the name of the service department that will be displayed in the user menu, e.g. "Facility service".
In the field "**Service**** ****request**** ****email**" you can set the email address to which the service requests will be sent.
Tap "**Save**" to save changes.
## Custom service
To set up custom service requests, tap "**Room**** ****support**** ****request**** ****/**** ****Custom**** ****service**". Settings on this page relate to the second of the two possible support/service departments.
In the "**Custom service request list**" section you can edit the list of possible interventions available from the given service department. You can enter up to **15**** ****items**.
> ℹ️ The list is shared by the whole reservation suite.
In the "**Displayed name**" field you can edit the name of the service department that will be displayed in the user menu, e.g. "IT support".
In the field "**Custom**** ****service**** ****request**** ****email**" you can set the email address to which the customer service requests will be sent.
Tap "**Save**" to save changes.
## Assign interventions to rooms
Now you have to select **which interventions will be available for each room**. For example, the "Air-conditioning issue" is one of the items, but some rooms may not be equipped with air-conditioning. You can therefore enable this function only where relevant. For each room, you can select up to 10 items from the list of available interventions. Select "Basic Setup / Rooms" and then tap the Edit button of the room to be set.
It will open the "**Edit**** ****room**" window. Scroll to the group "**Service**** ****and**** ****custom**** ****service**" (you can expand/collapse individual groups using the "more"/"less" option on the right).
By using checkboxes for respective items in this group, you can select which interventions will be available for a given room.
Tap "**OK**" to apply changes in the given room.
> ℹ️ Repeat this step for all rooms.
Then tap "**Save**" to save changes.
## Assign services to panels
Lastly, it is necessary to set **which**** ****support**** ****services**** ****will**** ****be**** ****available**** ****on**** ****each**** ****reservation**** ****system**** ****panel**. This setup is individual for each panel of the reservation suite, i.e. catering requests may be enabled on some panels while on others this function may be disabled.
Click on "**Units**** ****/**** ****All**** ****units**". A list of all reservation suite units will be displayed. Click on the **Edit**** **button of the selected unit.
The page for detailed unit settings will be displayed.
Then tap "**more**" in the line "**Room support**".
In the items "**Cleanup**** ****request**", "**Catering**** ****request**", "**Service**** ****request**" and "**Custom**** ****service**** ****request**" you can enable the relevant support services through the given reservation system panel.
In item "**Order**** ****cleaning**** ****automatically**** ****after**** ****each**** ****event**", you can set up the automatic ordering of cleaning after the end of each event.
Under "**Display**** ****special**** ****warning**** ****when**** ****the**** ****room**** ****is**** ****waiting**** ****to**** ****be**** ****cleaned**", you can enable the highlighted notification on the panel that the room is waiting to be cleaned.
Then click the "**OK**" button.
> ℹ️ Repeat this step for all units.
Tap "**Save**" to save changes and apply them to the whole reservation suite.
Continue with [Meetings confirmation settings](https://cue.atlassian.net/wiki/spaces/TOA/pages/234193699).