---
title: "SaaS backup policy"
canonical: "https://docs.cuesystem.com/space/TOSSAASD/839353095/SaaS%20backup%20policy"
format: markdown
---
The CUE Solution running as SaaS has several levels of backup to ensure the reliability of the entire system.

# Daily backups

Daily backups are done automatically every night outside of standard business hours. A daily backup includes a backup of the entire server. In addition, the databases of each customer instance are backed up to separate files. Server daily backups are kept for 14 days. **Database daily backups are kept for 35 days.**

The main purpose of daily backups is to quickly restore the server in case of any unexpected event or failure. 

# Update backups

The next level of backup is update backup. We create an update backup whenever we update your instance to a higher version of touchONE-solution. The main purpose of this backup is to be able to revert to the previous version in case the new version is not suitable for any reason. 

**We always archive the last backup update file.** We keep older update backup files for at least 6 months.

# Backups on request

Sometimes you may want to make a backup outside of the scenarios listed above. For example, you may want to do some major reconfiguration of your system and want to make sure that you can return to the original state in the event of unexpected behavior. In this case, contact our **[technical support](https://support.cuesystem.com)** and ask them to create such a backup. Do the same if you want to restore the system from such a backup. **We will retain such backup for a time period you specify.**